
The aim of being in business is to satisfy customers in ethical ways while making a profit. To achieve this, variable and fixed costs should be as low as possible without sacrificing on quality products or customer experience.
The term Operational Excellence is often used to refer to a range of technical, soft-skills, and culture components. Regardless of how it is phrased, the core definition and goal are the same – to produce better operational results, and create value for customers and shareholders. In short, Operational Excellence performance is to produce the best quality products or services customers will buy for the lowest expenditure to maximize operating profit. The most successful businesses have built systems and processes that automatically keep their costs low and profits high
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