
We hear about ‘poor communication’ so often related to undesirable outcomes, that the term has become somewhat generic in nature. It has become meaningless in terms of implementing corrective action plans to prevent the risk of further miscommunication. How can we act on ‘poor communications’ without understanding what causes such miscommunication? This article will focus on applying key RCA principles to understanding what causes miscommunication. [Read more…]
Knowing what the 


Image going for a vacation, but you don’t have a destination in mind, directions to the destination, or any funds allocated for the trip. What kind of vacation will you have? Chances are it won’t be a good one.



Oftentimes, plans and strategies are developed and implemented. Many times the implementation is handed off and the team left on their own to implement. And many of the times, the implementation fails or the results are not delivered.


