
Ask people involved with the design and manufacture of a product the following question: “What is Quality?” Many if not most of the responses will be some form of the following: “Quality is ensuring that our products meet the customer (or engineering) specifications. Unfortunately, this leads to a “conformance to specifications” or a “Product Control” approach to quality. [Read more…]




Oftentimes, plans and strategies are developed and implemented. Many times the implementation is handed off and the team left on their own to implement. And many of the times, the implementation fails or the results are not delivered.




