
Imagine observing inputs and outputs of a self-service system, without individual service times. How would you estimate the distribution of service time without following individuals from input to output? The maximum likelihood estimator for an M/G/Infinity self-service-time distribution function from ships and returns counts works for nonstationary arrival process M(t)/G/Infinity self-service systems, under a condition. A constant or linearly increasing arrival (ships) rate satisfies the condition. If you identify outputs by failure mode then you could estimate reliability by failure mode or quantify reliability growth, without life data. [Read more…]