
Military Customers, Center of Gravity, and Reliability
Abstract
Chris and Kirk discuss how militaries go about making and getting reliable stuff. And this is sometimes more successful than others …
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Author of Reliability in Emerging Technology, multiple books, co-host on Speaking of Reliability, and speaker in the Accendo Reliability Webinar Series.
This author's archive lists contributions of articles and episodes.
by Christopher Jackson 1 Comment

Chris and Kirk discuss how militaries go about making and getting reliable stuff. And this is sometimes more successful than others …
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Chris and Carl ask each other … by how much do FMEAs improve reliability? … or reduce failure?
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One of my more unfortunate memories of my early military career is the death of a soldier on a training exercise. I was posted to a place very close to the equator … along with the heat and humidity that came with it. The soldier who died suffered from heat stroke, brought on by dehydration. And when we looked back on what went wrong, a key issue was that the training exercise risk assessment was ‘word for word’ identical to previous risk assessments when it came to managing heat related illnesses.
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Chris and Fred ask each other ‘what makes a good design review?’ This is a great question. Reliability engineering can help! (… click here to read an article about this). If you want to learn more – listen to this podcast!
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Organizations are all about ‘success.’ Being ‘successful.’ Which can many different things to many different people. ‘Success’ is not simply the ‘antithesis of failure.’ One could argue that ‘mediocrity’ in many cases is accepted as the antithesis of ‘failure.’ ‘Mediocrity’ is hardly the same as ‘success.’
Organizational success means that a lot of different people need to be doing lots of very different, but very important things. And this often means things that can go unnoticed. The ‘one percenters.’ Getting things done right the first time.
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Chris and Fred discuss the difference between ‘making’ and ‘checking’ reliability. And there is a difference. This podcast follows on from Chris’s article about a US Department of Defense (DoD) quick reference guide on a ‘Reliability and Maintainability Engineering Body of Knowledge.’ The problem with this document was it was all about ‘checking’ reliability – and not enough ‘making’ reliability.
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There comes a time in everyone’s reliability ‘journey’ when it is either too hard or too expensive to keep perfecting your product, system, or service. Steel can only be ‘so’ pure. Clearances can only be ‘so’ accurate. Surfaces can only be ‘so’ smooth. And software can only be ‘so’ perfect. In fact, it might turn out to be better and cheaper to have two ‘average’ components, with one acting as a backup to the other. The ‘premium’ component might be too expensive or otherwise not as reliable as the backup system. Welcome to fault tolerance! This is where we design products, systems, or services to be able to handle faults, imperfections, deviations, errors, and lots of other things. [Read more…]
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I often start teaching my reliability engineering courses … by focusing on other reliability engineering courses. Why? Because they exemplify what is wrong with how most ‘reliability experts’ go about convincing others to take reliability seriously.
A typical reliability engineering course will start with images of disaster. A Chernobyl here. A Fukushima there. A crashed airplane. The Tacoma Narrows Bridge. Lots of other atrocities that happen when we don’t do reliability engineering properly.
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I (like most of us) try to keep learning about stuff. And this includes (on occasion) listening to guys like Simon Sinek who has made a name for himself as an inspirational speaker and author. I learn a lot from some of his stuff. Most people like Simon are skilled at simplifying fundamentally ‘good’ ideas and principles into really simple messages that are easy to break through our sometimes cluttered brains.
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Chris and Fred discuss this thing called ‘Wright’s Law’ which is a really fascinating way of describing how things improve as we create more of them. And why is this relevant for reliability engineering? Does ‘reliability growth’ ring a bell?
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Chris and Fred discuss how important maintenance culture is – especially when it comes to safety-critical systems. Like ‘cable cars’ used to transport people up ski slopes. But unfortunately (like the recent accident that occurred in Italy that resulted in 14 deaths) toxic maintenance culture can lead to disastrous consequences. And this tends to happen across the world on a regular basis. Why does this happen?
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We’ve all been ‘there.’ Watching the ‘mechanical’ design team lead go through 378 PowerPoint slides of suffocating technical content, pixelated iPhone pictures of bearing housings, and lists of ‘open’ items in fonts that are too small. There are ‘senior’ engineers wheeled in to ‘review’ but instead nod knowingly and ask sporadic questions about something they once designed ‘back in the day.’ And the chairperson will often ask our ‘mechanical’ design team lead if they are ‘on track.’
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Chris and Fred discuss what ‘distribution parameters’ mean when it comes to random processes. Specifically failure random processes. This is an interesting podcast in response to a question from one of our listeners – which are podcasts we love!
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At the 2019 Annual Reliability and Maintainability Symposium, I was involved in a discussion with US Department of Defense (DoD) reliability engineering teams and industry representatives. And on the agenda was a review of an emerging document called the ‘Reliability and Maintainability Engineering Management Body of Knowledge.’ Let’s call this the ‘DoD RAM BOK’ for short.
I only had access to this document’s quick reference guide, and it suggests that the DoD RAM BOK describes what reliability engineering activities need to happen from ‘concept’ through to ‘operations’ for a typical military capability being introduced into service.
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Chris and Fred discuss the different words we often use (and misuse) in reliability engineering. ‘Reliability’ has been used for hundreds of years to describe different concepts of ruggedness, robustness, strength, timeliness, trustworthiness and so on. But – reliability has a specific definition within reliability engineering. There are plenty of other examples of how words we use in reliability engineering can have multiple meanings – even when we think they don’t!
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