I was recently asked by a product design engineer why their organization struggles with reliability even though they have a very ‘robust’ design process that seemingly has lots of different ‘good’ reliability engineering activities embedded in it. And when I say ‘good’ reliability engineering activities, I mean activities that have (in the past) shown to have a really good impact on reliability.
When I looked at some of this engineer’s processes as summarized by a ‘process flow chart,’ the reason his organization struggled with making reliable products was quite obvious.
The process was so complex that it became the ‘product.’
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