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Christopher Jackson — Thought Leader

Author of Reliability in Emerging Technology, multiple books, co-host on Speaking of Reliability, and speaker in the Accendo Reliability Webinar Series.


This author's archive lists contributions of articles and episodes.

by Christopher Jackson 2 Comments

Manufacturing notes – what is Statistical Process Control (SPC)?

Manufacturing notes – what is Statistical Process Control (SPC)?

If you have ever been involved in manufacturing or quality-related conversations, you may have heard of ‘Statistical Process Control’ or SPC. And if you Google SPC you will find a bunch of ‘textbooky’ definitions which are likely going to make you run away and never think of it again.

But you shouldn’t. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology Tagged With: manufacturing, Quality, SPC, Statistical Process Control

by Christopher Jackson Leave a Comment

Business lessons from the European Super League atrocity

Business lessons from the European Super League atrocity

Good business isn’t knowing the cost of everything and the value of nothing

(Association) football (or ‘soccer’ in some countries) is the world’s most popular sport. Most professional leagues (especially in Europe) have different tiers of competition where the bottom performers of one tier are ‘relegated’ to the next tier down at the end of each season, while the top performers of each tier are ‘promoted’ to the next tier up. This means that any club could feasibly work its way to the top tier of every league. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology Tagged With: Business, value

by Christopher Jackson Leave a Comment

SOR 649 Extrapolation and Sample Sizes

SOR 649 Extrapolation and Sample Sizes

Extrapolation and Sample Sizes

Abstract

Chris and Fred discuss (essentially) how many ‘things’ you need to see to know enough about those ‘things.’ We see this conundrum across all sorts of fields of study. How many kangaroos do I need to capture and weigh to get a good understanding of the entire population’s typical weight? Delete kangaroo and insert whatever thing matters to you.
ᐅ Play Episode

by Christopher Jackson Leave a Comment

SOR 648 Accelerated Testing Assumptions

SOR 648 Accelerated Testing Assumptions

Accelerated Testing Assumptions

Abstract

Chris and Fred discuss accelerated testing. Accelerated testing is great for getting lots of information in a short period of time. You can compress a lot of ‘real-time’ life into a really small amount of testing. But how do you do it right? You need to understand the underlying physics of failure to work out how the compression of time works.
ᐅ Play Episode

by Christopher Jackson 2 Comments

Relational contracting – a breath of fresh air or something that has always been blowing in the wind?

Relational contracting – a breath of fresh air or something that has always been blowing in the wind?

a breath of fresh air or something that has always been blowing in the wind?

Let’s just say you owned a house with a garden so big that you need someone to look after it for you. So, you find a professional gardener. And (because you have just graduated from a contract management course), you ask your gardener to sign a ‘traditional contract.’

A ‘traditional contract’ means (at least in this post) a contract with hundreds of clauses supposed to cover every possible future scenario. Do you host garden parties and want your gardener to spend 8 hours on your garden in the preceding week? There needs to be a clause for that. What happens if the gardener is sick? What happens if you don’t want the gardener in your garden between 2pm and 4 pm on Tuesdays because you have clarinet practice? What happens if your clarinet practice changes? What if you have 3 feet of snow? What flowers do you want planted in the spring? Our ‘traditional contract’ needs clauses for every scenario. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology Tagged With: contract

by Christopher Jackson Leave a Comment

10 Reasons to do FMEAs

10 Reasons to do FMEAs

10 Reasons to do FMEAs

podcast episode with speaker Chris Jackson

Everyone knows why we do reliability, and reliability things like FMEAs. Customer experience. Organization reputation. Reduced warranty claims 10 years from now. But these are boring reasons that really don’t motivate me to take FMEAs seriously now. Why should I invest so much time into an activity where that benefits the ‘company’ or the ‘customer’ in the future but won’t make an immediate difference where my boss will give me a ‘gold star’ on my next performance appraisal? Right? Wrong! [Read more…]

by Christopher Jackson Leave a Comment

SOR 647 Deterministic versus Probabilistic

SOR 647 Deterministic versus Probabilistic

Deterministic versus Probabilistic

Abstract

Chris and Fred discuss what it means to be ‘deterministic’ versus ‘probabilistic’ … and what that means for reliability engineering. Know what these words mean and want to learn more? Don’t know what these words mean and want to understand how they could help reliability engineering? Listen to this podcast.
ᐅ Play Episode

by Christopher Jackson Leave a Comment

SOR 646 The Hunt for Reliability Training

SOR 646 The Hunt for Reliability Training

The Hunt for Reliability Training

Abstract

Chris and Fred discuss how you go about ‘hunting’ reliability training. And we do mean ‘hunt.’
ᐅ Play Episode

by Christopher Jackson 2 Comments

How do I set up my reliability engineering career?

How do I set up my reliability engineering career?

One of the enduring beauties and mysteries of reliability engineering is that there is no straight forward definition of who a reliability engineer is. Proactive, successful organizations, employ reliability engineers in many different and tailored ways. Reactive, ‘barely solvent’ organizations use reliability engineers as over-qualified auditors, expected to clap system configurations through design review gates as quickly and quietly as possible.

So what does this mean for you and your reliability engineering career? Are you in a position now that you are not entirely happy with? Are you in an industry on a downward trend … meaning that sooner or later you need to move to a greener pasture? Or do you want to become a better version of yourself and feel more valued than you currently do? [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology Tagged With: career

by Christopher Jackson Leave a Comment

5 reasons you need to do reliability allocation (and 1 reason you don’t)

5 reasons you need to do reliability allocation (and 1 reason you don’t)

One of the more overlooked elements of leadership is explained direction. This is where leaders take the time to describe (in a tailored, personal way) to everyone how their individual efforts directly contribute to organizational success.

The leader of course first needs to have a clear idea of what success and a strategy to get there (otherwise how can they know how you or I are an important part of getting there?) People appreciate when leaders explain to them how their HR, design review, testing and quality assurance efforts directly create value. This helps motivate, measuring achievement and all sorts of other good stuff. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Christopher Jackson 1 Comment

Do you ‘want’ something … or just ‘like the idea of it?’

Do you ‘want’ something … or just ‘like the idea of it?’

Let’s say that someone has decided they want to get better at something. Perhaps they want to lose weight. Perhaps they want to learn a language. Perhaps they want to learn to play the guitar.

The next thing they might do is find an expert who can help them. A personal trainer. A linguist. A music teacher. They then go and find their expert. But … in the very first meeting, they tell their expert:

‘Just so you know, I am NOT going to (1) stop eating hamburgers, (2) do homework or (3) practice playing.’ [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Christopher Jackson 2 Comments

SOR 641 How to Become a Reliability Engineering Consultant

SOR 641 How to Become a Reliability Engineering Consultant

How to Become a Reliability Engineering Consultant

Abstract

Chris and Fred discuss how to become a reliability engineering consultant. This is a very natural question for a lot of us. It might be easy to visualize what you want to achieve. But it can be daunting to get there.
ᐅ Play Episode

by Christopher Jackson Leave a Comment

SOR 640 How Reliable Does My System Need to Be?

SOR 640 How Reliable Does My System Need to Be?

How Reliable Does My System Need to Be?

Abstract

Chris and Fred discuss how you go about setting a reliability goal. We got asked by someone who was responsible for a ‘complex’ system …

How reliable does our system need to be?

Unfortunately … you need to tell us that! Hopefully this webinar will help you start asking the right question to work it out for yourself.
ᐅ Play Episode

by Christopher Jackson 2 Comments

So it’s COTS – of course you demand that it be reliable!

So it’s COTS – of course you demand that it be reliable!

Well, we are going COTS, so there is no point creating (or demanding) reliability specifications for it.

Really?

I was just speaking to a couple of engineers – from different organizations – who were coincidentally struggling with the reliability of Commercial Off The Shelf (COTS) systems. COTS is a funny term. Big contractors, governmental organizations and militaries use the term ‘COTS’ a lot. But they tend to be the only ones who do. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology Tagged With: supplier reliability

by Christopher Jackson Leave a Comment

Creating an ad hoc reliability team that actually achieves something

Creating an ad hoc reliability team that actually achieves something

In one of my recent webinars on ‘reliability culture,’ I was asked a really good question. Someone (let’s call him ‘Tim’) asked me:

How do I get the most out of my ‘ad hoc’ reliability team?

Tim had recently created a ‘reliability team’ made up of people from different areas of his organization. These people were smart, qualified, but had non-reliability engineering day jobs. They weren’t qualified reliability engineers. They weren’t idiots. And they couldn’t devote all their time to reliability. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

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