James Reyes-Picknell — Active Contributor

Perhaps the number one excuse that maintainers use for being unable to get repairs executed in a timely manner is to blame parts and their supply. For the maintenance technician on the tools, it’s a very obvious problem. No parts or materials means that work simply cannot be done without some sort of work-around / jury-rigged solution. The alternative is to get the needed materials as quickly as possible – often incurring substantial premiums on the price of the materials and premium shipping charges. When the parts arrive, usually after some waiting period, all emphasis is on getting the job completed even if it requires overtime effort and costs. This makes compliance to budget a real challenge and invites plenty of queries from accounting, finance and general management about our ability to work within a budget. As fire fighters we are sometimes heroes, but as managers we are failures. [Read more…]

Many believe that if you can’t measure it, you can’t manage it. That’s just not right. Measurements can only count what is countable – dollars, production numbers, headcounts, timeliness, etc. They can’t count the achievement of objectives unless those objectives are purely numeric in nature. [Read more…]

In theory, integrated computer systems enable multiple uses for any single piece of data that is input only once. Data becomes available wherever it needs to be in whatever business process is integrated into the whole. In a sense it is like our brains – information and experience is registered once and available for access whenever needed for any purpose. Integrated systems should make our lives at work easier, but they seldom do that. Integrated business computer systems are very complex and can be very difficult to use. Imagine that they must support many separate business processes and departments, all of whom have different “languages” and ways of doing things. [Read more…]

You’ve acquired and are now implementing a new CMMS / EAM (Computerized Maintenance Management System / Enterprise Asset Management) computer software program to help you manage maintenance. It may be a simple functional system that only looks after maintenance and likely Maintenance, Repair and Operating (MRO) spares, or it may be part of a much bigger enterprise system that handles many business functions. Regardless, one question almost always arises when converting from one to another system – what should we do about our old data? [Read more…]

Technology provides us with some fantastic tools to help us work better, smarter, faster and more efficiently. BUT, it doesn’t help us think any better. We can actually get too dependent on it and our thinking is weakened. If you don’t believe that, just watch what happens when you try to buy something and the computerized cash register goes down. Can they actually take payment? And if you use cash, can the clerk make proper change without looking at the cash register to tell them how much to give you. [Read more…]

Even if you have excellent planning and scheduling, you may still experience excessive downtime. Some consultants will promise that you’ll save a great deal of money with good P&S simply because planned and scheduled work is less expensive to execute. They are partially right too! But that’s only part of the picture. [Read more…]

Surprises happen anywhere and to anyone. In your operation, you can expect that regardless of your best efforts, some work will arise that must be done right away. Most would call these emergencies.

To me, an emergency is something that is or is about to have a MAJOR impact on: Safety (i.e.: injury or death), Environment (i.e.: a major incident that is likely to get you fined or shut down), or Production/service delivery (i.e.: irreparable impact on the bottom line in the financial reporting period). [Read more…]

A lot of people think about this one, but their actions reveal that this myth underlies what they are thinking.

Shutdowns are major undertakings performed when production is at a standstill (zero revenues) and because of the scale of the work being undertaken, costs are at a high point. There is a natural and well-justified desire to minimize the duration and frequency of shutdowns. [Read more…]

This myth, is about who should plan your work and there is plenty of confusion around this one. For the most part, I’d agree that planners should do this, but not all – see below.

First understand that all jobs should be planned and those plans should be saved as “standard jobs” (or whatever you want to call them) in a job plan library. Plans should be written once and then used many times. Each use, subjects the plan to what is happening in the field and therefore each plan is subject to upgrading with each use. Feedback from the trades in the field triggers that continuous improvement loop that keeps plans current and ready for next use. [Read more…]

I get asked a lot of questions and asked for a help. Sometimes the “ask” comes from senior management, sometimes middle-level management and sometimes even from the shop floor. People and companies need help to achieve more than they are today.

Performance is already known and often less than desired. Change is needed and that means new ideas. After all, if they had the ideas themselves, they may have tried something different before calling me in. Sometimes they have, and it hasn’t worked. They are stuck. [Read more…]

This particular myth is not overly common, but it still occurs, usually in the minds of people who are really good a fooling themselves. It becomes more common when it is modified to say, “…running as well as it ever has”.

There are two parts to this one: 1. We believe it is actually running well, or as well as ever, and, 2. We really think we’re great and there truly is no room to improve. [Read more…]

Who really is our customer? Does your organization have a master: partner supplier relationship or a partnership relationship?

Consider that a customer regularly buys our goods or services. For operations/production to be our customer, then they would be paying maintenance for its service. Do they? In some organizations, this may be the case, but is it that way in yours? [Read more…]