Changing Customer Expectations
Abstract
Kirk and Fred discussing a recent product failure that Kirk had with the manufacturer of his e-bike, and the positive outcome.
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Your Reliability Engineering Professional Development Site
Author of Accelerated Reliability articles and Next Generation HALT and HASS, plus, co-host on Speaking of Reliability.
This author's archive lists contributions of articles and episodes.
My Passion for developing reliable products
Why did it fail?
This is the fundamental question that drove my career from first repairing electronics in the 1970’s to today. It was from this perspective that my passion for reliability engineering grew from investigating, discovering and understanding of why products fail. By starting with how electronics systems actually fail (empirical not theoretical) gave me a frame of reference to understand ways to rapidly discover failure mechanisms.
Kirk and Fred discussing a recent product failure that Kirk had with the manufacturer of his e-bike, and the positive outcome.
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Kirk and Fred discuss the use of assumptions in the reliability models, testing, and predictions
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Kirk and Fred discussing the use of backups and system redundancy in the design of electronics for increased reliability.
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Kirk and Fred discussing a accelerated stress test that a listener was going to use a different combination of stresses on samples to determine life estimates.
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Kirk and Fred discuss about a career progression in the field of reliability engineering and job movement in this post-pandemic work world.
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Kirk and Fred discuss new efforts in states to legislate the consumer’s right to repair equipment they have purchased.
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Kirk and Fred discuss the use of artificial intelligence engines such as ChatGPT in Reliability Engineering. A copy of the ChatGPT questions and responses that we discuss on this podcast is listed in the show notes below.
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Kirk and Fred discussing Kirk’s recent trip to the Texas Pinball Festival (TPF) and the reliability of Pinball Machines which new designs have been produced for over six decades. Some of the mechanical assemblies have not changed in design for those many decades, even though some changes would be simple and useful, but change is difficult in this very small group of manufacturers.
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Kirk and Fred discussing how to ensure that the quality and reliability of the last units produced from a manufacturing line is the same as the first units produced.
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Kirk and Fred discussing a question from a listener regarding a specific failure mechanism and time to failure for the same, and how most failures are not due to a single stress condition.
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Kirk and Fred discussing how much we should invest in backup power or systems redundancy to prepare for rare weather or use conditions.
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Kirk and Fred discussing technical papers, which Fred and Kirk have a few on the website Research Gate, and the role they play in the reliability engineering world.
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Kirk and Fred discussing the use of statistics in reliability engineering, where they are useful and where their use may not be the most efficient way to find and fix the cause of failure.
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Kirk and Fred discussing the idea of listing of failure mechanisms and their different viewpoints on how we learn some of the common failure mechanisms
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Kirk and Fred discussing how a good reliability development process is to identify the weaknesses to improve a product including a recent fence repair at Kirk’s house.
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