Accendo Reliability

Your Reliability Engineering Professional Development Site

  • Home
  • About
    • Contributors
  • Reliability.fm
    • Speaking Of Reliability
    • Rooted in Reliability: The Plant Performance Podcast
    • Quality during Design
    • Way of the Quality Warrior
    • Critical Talks
    • Dare to Know
    • Maintenance Disrupted
    • Metal Conversations
    • The Leadership Connection
    • Practical Reliability Podcast
    • Reliability Matters
    • Reliability it Matters
    • Maintenance Mavericks Podcast
    • Women in Maintenance
    • Accendo Reliability Webinar Series
  • Articles
    • CRE Preparation Notes
    • on Leadership & Career
      • Advanced Engineering Culture
      • Engineering Leadership
      • Managing in the 2000s
      • Product Development and Process Improvement
    • on Maintenance Reliability
      • Aasan Asset Management
      • AI & Predictive Maintenance
      • Asset Management in the Mining Industry
      • CMMS and Reliability
      • Conscious Asset
      • EAM & CMMS
      • Everyday RCM
      • History of Maintenance Management
      • Life Cycle Asset Management
      • Maintenance and Reliability
      • Maintenance Management
      • Plant Maintenance
      • Process Plant Reliability Engineering
      • ReliabilityXperience
      • RCM Blitz®
      • Rob’s Reliability Project
      • The Intelligent Transformer Blog
      • The People Side of Maintenance
      • The Reliability Mindset
    • on Product Reliability
      • Accelerated Reliability
      • Achieving the Benefits of Reliability
      • Apex Ridge
      • Metals Engineering and Product Reliability
      • Musings on Reliability and Maintenance Topics
      • Product Validation
      • Reliability Engineering Insights
      • Reliability in Emerging Technology
    • on Risk & Safety
      • CERM® Risk Insights
      • Equipment Risk and Reliability in Downhole Applications
      • Operational Risk Process Safety
    • on Systems Thinking
      • Communicating with FINESSE
      • The RCA
    • on Tools & Techniques
      • Big Data & Analytics
      • Experimental Design for NPD
      • Innovative Thinking in Reliability and Durability
      • Inside and Beyond HALT
      • Inside FMEA
      • Integral Concepts
      • Learning from Failures
      • Progress in Field Reliability?
      • R for Engineering
      • Reliability Engineering Using Python
      • Reliability Reflections
      • Testing 1 2 3
      • The Manufacturing Academy
  • eBooks
  • Resources
    • Accendo Authors
    • FMEA Resources
    • Feed Forward Publications
    • Openings
    • Books
    • Webinars
    • Journals
    • Higher Education
    • Podcasts
  • Courses
    • 14 Ways to Acquire Reliability Engineering Knowledge
    • Reliability Analysis Methods online course
    • Measurement System Assessment
    • SPC-Process Capability Course
    • Design of Experiments
    • Foundations of RCM online course
    • Quality during Design Journey
    • Reliability Engineering Statistics
    • Quality Engineering Statistics
    • An Introduction to Reliability Engineering
    • Reliability Engineering for Heavy Industry
    • An Introduction to Quality Engineering
    • Process Capability Analysis course
    • Root Cause Analysis and the 8D Corrective Action Process course
    • Return on Investment online course
    • CRE Preparation Online Course
    • Quondam Courses
  • Webinars
    • Upcoming Live Events
  • Calendar
    • Call for Papers Listing
    • Upcoming Webinars
    • Webinar Calendar
  • Login
    • Member Home

by Doug Lehr Leave a Comment

The Importance of Post-delivery Feedback

The Importance of Post-delivery Feedback

In the article Reliability in Equipment Design it was stated that a project team can set reliability target(s) for new equipment using historical reliability data. One option OEMs have for capturing historical reliability data is a Failure Reporting And Corrective Action System, or FRACAS. The data captured can provide a comprehensive view of how the equipment is performing. This data can be used to improve legacy equipment and drive decision-making on new equipment.

Figure 1 New product tracking using FRACAS
Figure 1 New product tracking using FRACAS

Figure 1 shows where FRACAS fits into the new product process. But how is historical reliability used for selecting the reliability target?

When new equipment is developed, a configuration is selected using historical reliability data as well as institutional knowledge of interfaces, applications, regulatory requirements, environment, and user expectations. With this information, the reliability target is chosen. The equipment is then refined through modelling, further de-risking (FMEA), and performance is verified through laboratory testing. The use of trusted modelling and laboratory tests establishes the product’s intrinsic reliability, which essentially means that it operates as advertised under controlled conditions and within known limits (see Maximizing Oilfield Equipment Reliability).

Conversely, historical reliability tells us how new equipment has performed in-service, and accounts for other variables such as handling, installation, and human inputs. Comparison of historical reliability to the target may indicate the need for improvements in new equipment.

In practice, few oilfield products are sold in volumes that enable classical statistical analysis of reliability, and sometimes OEM collection of data may be hindered by data ownership rights. Thus, measurable targets other than hazard rate or “% reliability” may be more appropriate. However, a FRACAS or similar system can still provide valuable information on post-delivery performance. OEMs that have an API Q1 certificate use a system such as this to drive continuous improvement in their products and services.

TRUTH: FRACAS drives continuous improvement in new and legacy products.

This is the 5th in a series of five articles on risk and reliability in downhole applications.

  1. Quality and Reliability
  2. Equipment Risk
  3. Maximizing Equipment Reliability
  4. Reliability in Equipment Design
  5. Post-delivery Feedback

Filed Under: Articles, Equipment Risk and Reliability in Downhole Applications, on Risk & Safety

About Doug Lehr

Doug Lehr is the Founder and Principal of Integris Technology Services LLC. He has over 40 years of experience in the development of downhole tools for oil and gas wells and has built a track record of success in technical management, innovation, and industry leadership.

« Do Degrees Hurt or Help?
Root Cause Analysis: The Justification Game »

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Articles by Doug Lehr, P.E., Founder and Principal, Integris Technology
in the Equipment Risk and Reliability in Downhole Applications series

Join Accendo

Receive information and updates about articles and many other resources offered by Accendo Reliability by becoming a member.

It’s free and only takes a minute.

Join Today

Recent Articles

  • test
  • test
  • test
  • Your Most Important Business Equation
  • Your Suppliers Can Be a Risk to Your Project

© 2025 FMS Reliability · Privacy Policy · Terms of Service · Cookies Policy