RCA Trends with Chris Eckert

RCA is a process where you get to the root cause of the problem and then solve it by using a systemic approach. To get started with RCA, you need to gather your data first. Once you set your data points to gather meaningful and useful data, then, you can perform RCA to prevent a failure or find a solution to fix it. There are four basic steps for a good RCA. In the first step, you should be able to gather fresh data the minute a failure occurs. In the second step, you have to determine the impact of that incident. You should know what you are looking for?

ᐅ Play Episode