Changing Customer Expectations
Abstract
Kirk and Fred discussing a recent product failure that Kirk had with the manufacturer of his e-bike, and the positive outcome.
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SOR 887 Changing Customer Expectations
SOR 841 Expectations
Expectations
Abstract
Philip and Fred discussing how setting expectations impact reliability engineering tasks and results.
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SOR 187 Customer Reliability Expectations Change Over Time
Customer Reliability Expectations Change Over Time
Abstract
Kirk and Fred discussing the increased expectations of reliability based on experience with past products
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