How to Prevent NDF Returns

Abstract

Kirk and Fred discuss what we can do during product development before shipping a product that will help reduce warranty returns that seem to have no identifiable failure mode.

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How to Address NDF Issues

Abstract

Kirk and Fred discuss how using environmental stress can help discover marginal operation failures and intermittent connections that are not detectable during bench testing and troubleshooting at ambient conditions.

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Not Sure Why Your Customer Says it Failed

Abstract

Kirk and Fred discuss the problem of products being returned because the customer claims it failed and yet when tested to verify or identify the failure mode, it seems to be working as it should.

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