What if You Make it Too Reliable?

Abstract

Chris and Fred often hear at least one person (or a small group of people) challenge your ‘cultural’ reliability improvement initiative. We hear things like ‘but to make it very reliable, it becomes too heavy or expensive.’ We also hear things like ‘but to make it very reliable, we need to invest lots of money for something the customer won’t buy.’ If you boil their complaints down or get to the hub of their issue … they are really suggesting that we do ‘reliability things’ without thinking. A checklist of activities that may or may not be valuable. This could not be further from what actually happens in reality. It never happens. Listen to this podcast to learn more.
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