SOR 450 Customer Experience and Failures – Its not you its them!

Customer Experience and Failures – Its not you its them!

Abstract

Chris and Fred discuss what it means to ‘fail.’ Not from a personal sense! But what does it mean for your product to fail. Engineering or design specifications describe what the product or system must do. So does failure simply occur when the product can no longer meet all these specifications? What if your product or system meets all these criteria – but your customer ‘thinks’ is has failed? We have seen many instances where a group of people who design and make products will vehemently argue that even if the customer thinks something has failed when it meets the specifications, then nothing is wrong. Is it? What do you think the customer will do? Do you think they will be ‘happy’? If this is a problem you come across, then listen to this podcast.
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by Christopher Jackson Leave a Comment

SOR 421 Specification Requires Testing… Really?

Specification Requires Testing… Really?

Abstract

Chris and Fred discuss scenarios where it is (for whatever reason) impossible to demonstrate reliability through testing. Some organizations think that if you can’t demonstrate through testing … then it can’t be a requirement that appears in a specification. So … does this mean that the customer can’t get something that is reliable if we can’t test for it? … can customers even ask for it? Of course they can. The customer knows what they want. Everyone needs to understand that you can verify performance through activities that don’t involve testing (… like analysis). This is how it works for nuclear power plants … so what makes your organization special? Listen to this podcast if this intrigues you.
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by Adam Bahret Leave a Comment

SOR 335 Customer Reliability Specifications

Customer Reliability Specifications

Abstract

Adam and John Kreucher discussing the ins and outs of handling customer reliability specifications
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by Tim Rodgers Leave a Comment

SOR 055 What To Do When Supplier Changes Your Reliability Specification

What To Do When the Supplier Changes Your Reliability Specification

Abstract

Tim and Fred address a question posed by a listener about a supplier who changed the reliability specification, and what can be done to help ensure that the customer’s standards are being met.
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