
In past articles I have often referenced Dr. Aubrey Daniels and the use of Behavioral Psychology and Analysis in the workplace. In the late 1980’s I was fortunate enough to attend a 2-week course in Performance Management put on by Dr. Daniels and two of his associates where we learned the importance of measuring behaviors as opposed to results. To say that this course was enlightening would be an understatement as it was in this class I first learned why we need to measure leading indicators as opposed to results. [Read more…]