Accendo Reliability

Your Reliability Engineering Professional Development Site

  • Home
  • About
    • Contributors
  • Reliability.fm
    • Speaking Of Reliability
    • Rooted in Reliability: The Plant Performance Podcast
    • Quality during Design
    • Way of the Quality Warrior
    • Critical Talks
    • Dare to Know
    • Maintenance Disrupted
    • Metal Conversations
    • The Leadership Connection
    • Practical Reliability Podcast
    • Reliability Matters
    • Reliability it Matters
    • Maintenance Mavericks Podcast
    • Women in Maintenance
    • Accendo Reliability Webinar Series
  • Articles
    • CRE Preparation Notes
    • on Leadership & Career
      • Advanced Engineering Culture
      • Engineering Leadership
      • Managing in the 2000s
      • Product Development and Process Improvement
    • on Maintenance Reliability
      • Aasan Asset Management
      • AI & Predictive Maintenance
      • Asset Management in the Mining Industry
      • CMMS and Reliability
      • Conscious Asset
      • EAM & CMMS
      • Everyday RCM
      • History of Maintenance Management
      • Life Cycle Asset Management
      • Maintenance and Reliability
      • Maintenance Management
      • Plant Maintenance
      • Process Plant Reliability Engineering
      • ReliabilityXperience
      • RCM Blitz®
      • Rob’s Reliability Project
      • The Intelligent Transformer Blog
      • The People Side of Maintenance
      • The Reliability Mindset
    • on Product Reliability
      • Accelerated Reliability
      • Achieving the Benefits of Reliability
      • Apex Ridge
      • Metals Engineering and Product Reliability
      • Musings on Reliability and Maintenance Topics
      • Product Validation
      • Reliability Engineering Insights
      • Reliability in Emerging Technology
    • on Risk & Safety
      • CERM® Risk Insights
      • Equipment Risk and Reliability in Downhole Applications
      • Operational Risk Process Safety
    • on Systems Thinking
      • Communicating with FINESSE
      • The RCA
    • on Tools & Techniques
      • Big Data & Analytics
      • Experimental Design for NPD
      • Innovative Thinking in Reliability and Durability
      • Inside and Beyond HALT
      • Inside FMEA
      • Integral Concepts
      • Learning from Failures
      • Progress in Field Reliability?
      • R for Engineering
      • Reliability Engineering Using Python
      • Reliability Reflections
      • Testing 1 2 3
      • The Manufacturing Academy
  • eBooks
  • Resources
    • Accendo Authors
    • FMEA Resources
    • Feed Forward Publications
    • Openings
    • Books
    • Webinars
    • Journals
    • Higher Education
    • Podcasts
  • Courses
    • 14 Ways to Acquire Reliability Engineering Knowledge
    • Reliability Analysis Methods online course
    • Measurement System Assessment
    • SPC-Process Capability Course
    • Design of Experiments
    • Foundations of RCM online course
    • Quality during Design Journey
    • Reliability Engineering Statistics
    • Quality Engineering Statistics
    • An Introduction to Reliability Engineering
    • Reliability Engineering for Heavy Industry
    • An Introduction to Quality Engineering
    • Process Capability Analysis course
    • Root Cause Analysis and the 8D Corrective Action Process course
    • Return on Investment online course
    • CRE Preparation Online Course
    • Quondam Courses
  • Webinars
    • Upcoming Live Events
  • Calendar
    • Call for Papers Listing
    • Upcoming Webinars
    • Webinar Calendar
  • Login
    • Member Home

Communicating with FINESSE

This series focuses on the approaches and tools to communicate more effectively with senior decision-makers and peer professionals. We’ll cover Framing the problem, Illustrations, Noise reduction, Empathy, Structure, Synergy, and Ethics – plus some pointers on how to be a more effective facilitator.

by JD Solomon Leave a Comment

The #1 Thing Facilitators and Technical Experts Get Wrong About Qualitative Assessments

The #1 Thing Facilitators and Technical Experts Get Wrong About Qualitative Assessments

A facilitator leads a group of participants to solutions that are created, understood, and accepted by all. Effective facilitation cannot be achieved without the role of people and social sciences. Understanding Likert scales as a viable technique is necessary to improve qualitative assessments, including risk assessments, condition assessments, and prioritization.

Likert scales were originally developed by Rensis Likert, who was concerned with measuring psychological attitudes and wished to do this in a “scientific” way. Specifically, he sought a method to produce attitude measures that could reasonably be interpreted as measurements on a proper metric scale, such as a thermometer.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

How Reliability Engineers Can Improve Their Communication in Information Sessions

How Reliability Engineers Can Improve Their Communication in Information Sessions

There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for over three years. We had not had a debriefing on the issue in a year. And the issue was an emerging one, ripe with complexity and uncertainty. Effective communication can be difficult in these types of information sessions.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

17 Powerful Insights on Effective Communication Using FINESSE

17 Powerful Insights on Effective Communication Using FINESSE

There are a lot of keen insights in the 2022 FINESSE guest articles for improving communication skills. Looking back on this bold collection reminds me that much good work, and systems thinking, is still needed for as we move into the future.

Effective Communication is a System

Is there a single theme that we can gain from the 2022 guest articles that makes it easier to communicate information related to work-related decisions with complexity and uncertainty? Is there one thing we can do to be an effective trusted advisor? The answer to both is “not really.” [Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

How ADA Compliance Improves Communication for Reliability Engineers

How ADA Compliance Improves Communication for Reliability Engineers

Sometimes it is easier to start with what not to do. That is often the case for technically trained professionals who are often not the best natural communicators. Americans with Disabilities Act (ADA) and international standards for the visually and hearing impaired provide good guardrails.

The Basics

These are five basics that should be considered as a minimum standard.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

How to Compel Uncertainty to Respond (and Strengthen Communication)

How to Compel Uncertainty to Respond (and Strengthen Communication)

Reliability and systems engineers are in it for the long game. Their work feeds big decisions that take months or years to evaluate and must pass through many levels of management. Big decisions are filled with complexity (many interrelated parts) and uncertainty (unknown beyond doubt or not clearly defined). This article provides several key observations about uncertainty and five tips on how to drive out uncertainty with FINESSE.

Knowledge (and the degree of its validation)

Uncertainty refers to situations involving imperfect or unknown information. It applies to predictions of future events, to physical measurements that are already made, or to the unknown. Uncertainty arises in partially observable environments and is due to ignorance, indolence, or both (Norvig and Thrun).

Technical professionals drive toward collecting more data – more knowledge – but is that really what decision-makers care about?

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

So, You Are a Reliability Engineer Forced into Being a Facilitator

So, You Are a Reliability Engineer Forced into Being a Facilitator

Technical professionals are often asked to “lead” teams through the application of assessment tools such as failure modes and effects analysis (FMEA), Root Cause Analysis (RCM), and Reliability Block Diagrams. In some cases, you may be a department manager. In other cases, you are the subject matter expert. Sometimes senior management simply knows you are willing to do it.

The issue is not whether you are smart enough or the most personable engineer in the group. The problem is that you may have all the hard skills required to do the assessment, but you lack formal training in the soft skills. Most of us do the best we can. 

This article provides some insights for doing better rather than just being adequate.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: business process, collaboration, Facilitation, reliability tools, Root Cause Analysis

by JD Solomon Leave a Comment

Synergy: Why Group Effects Matter Most When Facing Complexity and Uncertainty

Synergy: Why Group Effects Matter Most When Facing Complexity and Uncertainty

The utility had an excellent opportunity to implement a green initiative. Energy could be created from excess digester gas at the wastewater treatment plant. There seemed to be a full range of feasible options after an engineering analysis.

“We can convert the gas and use it to either heat the building or reuse it to make the wastewater treatment process more efficient,” explained the chief engineer. “it is a 10- to 15-year payback, but the regulators love it so it is easy to get approved. It will buy us some goodwill too.”

“Can we reduce the payback if we sell the energy to the electric grid?” asked the chief financial officer.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

How Do You Want Your Presentation to Be Remembered?

How Do You Want Your Presentation to Be Remembered?

It is easy to get caught in this trap. After months of working on an issue, you are asked to provide an informational update to a group of senior decision makers. You understand that no decision will come from your presentation. And there is not much on the agenda, so you are free to make as much as 30 minutes to provide your update.


Your presentation can be a little less formal and use the entire time, right? Wrong.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

Why Three Ethics Matter When the Outcomes Are Complex and Uncertain

Why Three Ethics Matter When the Outcomes Are Complex and Uncertain

The Board of Adjustment was having a hard time making a decision. The property owner’s new woodworking shop extends six feet into the required side-lot setback. Even worse, it blocks the scenic view of the neighbor, who paid a premium for the lot.


“So, whose fault is it that the building was built in the wrong place,” asked the board chairman. “Clearly, it was shown on the approved drawing in the right place.”


“I am still trying to figure it out, “replied the property owner.” I hired the best surveyor in town and one of the best contractors. I know it will cost me over $30,000 to move it over six feet. I paid a premium to make it look good like my house, and I am afraid it will look worse after the move. And I don’t have the $30,000 to move it.”


In rebuttal, the neighbor explained, “right is right.” The building location violated the town’s planning and zoning codes. The correct location had been formally approved by town staff, and there was no relief they could provide because this was clearly wrong. Leaving the building in the wrong place would devalue his property much more than $30,000. If the Board of Adjustment did not uphold the ordinance, he would be the victim of something he had no control over.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

Does Your Dog Have More Empathy Than You Do?

Does Your Dog Have More Empathy Than You Do?

The comment is a common one.


“It does not surprise me that they do not want to save $60,000,” quipped the second-in-command of the electrical department. “They are more concerned with being popular and helping their friends.”


“By ‘they,’ I assume you mean the Board and me as the interim Town Manager?” I asked.“Well, not really you, but them – yes,” came a frustrated response.


I decided to move to a more productive line of discussion.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

Communicating with FINESSE: How to Avoid Putting a Stench in Someone’s Ear

Communicating with FINESSE: How to Avoid Putting a Stench in Someone’s Ear

“So, what did you think about the most recent five-year management assessment?” asked the Agency Director.

I knew it was a loaded question. If the executive team had agreed with the assessment, the chief operating officer would not have asked me to review it before the report was presented to the Board of Directors.

“I had some issues with the report,” I responded. “Out of the gate, they lost me and will probably lose your Board with that multi-colored, busy graph.”

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

Communicating with FINESSE: This Is How to Make Your Graphics More Powerful, Understandable

Communicating with FINESSE: This Is How to Make Your Graphics More Powerful, Understandable

“I have a question,” stated the Chief Financial Officer. “The second data point from the right end of the line the drastically different than the others. How do you know that the line should be straight? Should not the cost line be curved between the last two data points?”


“Well, when we look at the correlation of the best-fit line with and without the point you reference, we obtain a nearly ideal fit when we treat the second point from the end as an anomaly,” stated the highly educated, high-brow consultant was discussing the agenda item before mine. His second sentence was equally long as he started launching into details about correlation and how the computer program cyphered through all of the data.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

Communicating with FINESSE: Why is Framing So Important?

Communicating with FINESSE: Why is Framing So Important?

“I just got through with a telephone call,” stated a concerned voice on the other end of the line. “We addressed the wrong issue. I am not saying you. It was collectively all of us. They wanted to sell all parts of the business unit and completely get out of that aspect. We addressed them retaining ownership but having someone else operate it.”


“That is not right,” I replied. “We solved the problem they wanted us to solve, and they bought off on it. “We can develop some solutions for the other problem, but that will take some time and effort.”


“How do you know we solved the right problem?” my client asked. “They have gone over everyone’s head and say we didn’t.”

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

These Three Acts Improve Your Ability to Lead Others with Better Facilitation, Communication

These Three Acts Improve Your Ability to Lead Others with Better Facilitation, Communication

Every written or verbal communication needs a structure. The three-act structure stands the test of time because it is a straightforward, efficient structure that works effectively with our human thinking processes. An example of the three-act structure is the series “Communicating with FINESSE” on Accendo Reliability.


There is still time to jump into the second act if you have not followed from the beginning.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

by JD Solomon Leave a Comment

Five Ways to More Effectively Facilitate Reliability Assessments

Five Ways to More Effectively Facilitate Reliability Assessments

Reliability assessments require all of the previous six facilitation good practices in the “Five Ways to More Effectively Facilitate…” series. This article discusses five ways to effectively facilitate reliability assessments by conducting pre-session exchanges, asking powerful questions, using exercises that engage, anticipating disruption, and controlling the tempo.


The foundations of systems thinking apply to facilitating reliability assessments because the analysis requires a group to establish the nature of separate and inter-related components. Facilitation is defined as a structured session(s) in which the meeting leader (the facilitator) guides the participants through a series of predefined steps to arrive at a result that is created, understood, and accepted by all participants.” For reliability assessments, predefined steps, definitions, and prioritization of implementation actions are three key aspects.

Facilitating Reliability Assessments

A reliability assessment is a decision-making tool that assists in making trade-off decisions related to system performance and financial investments. The major benefit is a comprehensive understanding of the interrelated physical parts, human aspects, and interfaces. In the least case, reliability assessments will indicate a system’s single points of failure and generate mitigation actions that make success more probable. In the greatest case, a reliability assessment will quantify the probabilities of success and failure.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking

  • « Previous Page
  • 1
  • 2
  • 3
  • Next Page »
Headshot of JD SolomonArticles by JD Solomon
in the Communicating with FINESSE article series

Join Accendo

Receive information and updates about articles and many other resources offered by Accendo Reliability by becoming a member.

It’s free and only takes a minute.

Join Today

Recent Posts

  • test
  • test
  • test
  • Your Most Important Business Equation
  • Your Suppliers Can Be a Risk to Your Project

© 2025 FMS Reliability · Privacy Policy · Terms of Service · Cookies Policy