
Quality Management Systems
Abstract
Dianna and Fred discuss the implementation and effectiveness of Quality Management Systems (QMS) and how they impact organizational performance.
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Your Reliability Engineering Professional Development Site
by Dianna Deeney Leave a Comment

Dianna and Fred discuss the implementation and effectiveness of Quality Management Systems (QMS) and how they impact organizational performance.
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Get ready to take off with Lieutenant Colonel David Wilbur! In this exciting episode, Andrew sits down with a former commanding officer in the US Marines and F-18 pilot who will take you on a journey through the thrilling world of high-performance fighter aircraft. Discover the adrenaline rush that comes with flying an F-18 to the limits of its capability, as Dave shares his personal addiction to the complexity and risk involved in the orchestration between man and machine.
But it’s not just about the pilot – Dave reveals the incredible team of people who work tirelessly behind the scenes to make it all happen, from manufacturers and maintenance personnel to engineers and air traffic controllers. And you’ll be surprised to learn how these lessons from the Navy translate seamlessly into the world of business!
Andrew picks Dave’s brain on the importance of teamwork and leadership, and how they both play a crucial role in ensuring successful operations in both the military and corporate worlds. You’ll hear firsthand about Dave’s experiences commanding a squadron of F-18s and the lessons he learned about collaboration and resilience, all while leading in an environment that demands reliability and unwavering strength.
So buckle up and join us for an unforgettable ride with Lieutenant Colonel David Wilbur!
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Dianna and Fred discuss customer service and AI: focusing on the impacts and challenges presented by the adoption of Artificial Intelligence (AI) for customer service.
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Mojan and Fred discuss consumer electronics and cars. Consumer and automotive electronics may share similar technologies, but their reliability challenges are worlds apart. Designing for the stresses of a living room is nothing like designing for the stresses inside a car.
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Big changes, clearer focus, and more ways to learn together. We’re tightening our cadence to two episodes a month and building monthly themes that travel across the podcast, blog, and a new Substack home—so you can go beyond ideas and into practice with tools, Q&A, and live community sessions.
Here’s what’s new and why it matters. The podcast keeps its familiar format, but now each month has a focused theme that carries into Substack deep dives. Subscribers get comprehensive guides, open Q&A weeks where we answer your specific questions in the comments, and a one-hour live chat each month to pressure-test methods on real scenarios. It’s a smarter learning loop: listen, explore, apply—then come back with better questions. You’ll also get access to the strategy vault filled with templates, worksheets, and facilitation guides.
We’re also thrilled to announce the launch of Pierce the Design Fog, a practical playbook for product, engineering, and UX teams who need structure without losing speed or humanity. With models like the concept space and ADEPT framework, you’ll align cross-functional teams, turn insights into actionable design inputs, and make confident calls under uncertainty. There’s a companion card deck—Concept Quest: Design Discovery—that acts like a portable facilitator, with prompts and instructions to guide workshops. Pre-order before October 14, 2025, to enter the card deck giveaway and bring these methods straight into your team’s next session.
Subscribe to the show, check out the Substack at qualityduringdesign.substack.com, and leave a review to help more builders find us.
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In this episode, Josh Power, Sales Director at Tractian, discusses strategies for developing effective sales teams, the critical role of cultural fit in hiring, and the innovative approach Tractian takes to machine reliability with their SmartTrac product. He touches on the importance of integrating maintenance management with CMMS (Computerized Maintenance Management Systems) and how it drives value for clients. Josh highlights how Tractian’s technology and customer success strategies align with broader trends in maintenance management and CMMS.
5 Main Points:
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Joining Andrew on this episode is the remarkable Michelle Ash, a true industry leader with over two decades of experience in mining and manufacturing. Michelle’s journey from a general engineer to her current role as the technology executive at Ooz Minerals is nothing short of inspiring.
As the conversation unfolds, Michelle reveals the surprises she encountered along her path to success, including unexpected opportunities that pushed her beyond her comfort zone. With the support of visionary mentors and a willingness to embrace challenges, Michelle’s rise in the industry has been awe-inspiring.
Drawing on her diverse educational background, which includes engineering, business, psychology, and economics, Michelle embodies the spirit of a lifelong learner. Her thirst for knowledge has not only propelled her career but also honed her ability to understand and influence people, making her an exceptional leader.
Andrew and Michelle delve into the often-underestimated role of engineers as both creators and communicators. They explore the challenges of selling innovative ideas and the importance of building relationships and understanding individual perspectives. Michelle’s candid anecdotes and genuine enthusiasm for driving change shine through, leaving listeners inspired and eager to tackle their own professional journeys.
Prepare to be captivated as Michelle shares her unique insights into bridging the gap between technical expertise and people skills. Her infectious passion for continuous learning and adaptability is a testament to the transformative power of embracing new ideas and perspectives.
Fascinating discussion with the recently appointed head of BHP’s Copper Assets, Michelle Ash – her time in maintenance, leadership, women and diversity in heavy industry, and automation.
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