Problem Solving with Customer Service
Abstract
Dianna and Fred discussing customer service: personal and professional experiences.
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SOR 762 Problem Solving with Customer Service
MM S4:E028 Nigel D’Souza
Nigel D’Souza
Anyone working in an asset-intensive organization will know the importance of planning and prioritizing. In fact, without a robust planning and prioritization process, then creating a robust maintenance budget would be impossible.
In this week’s episode, we have Nigel D’Souza, Manager of Facilities Services at a District School Board in Central Ontario, to share his expertise on this topic! Tune in today.
TLC 031 Leadership Connection Interview with Nancy Regan
Leadership Connection Interview with Nancy Regan
The Leadership Connection Host, Doug Plucknette, interviews reliability leader Nancy Regan in Episode 31 of this series.
Nancy Regan has had a love affair (professionally speaking) with Reliability Centered Maintenance (RCM) for the last 2 decades. She believes that it is one of the most majestic asset management processes on the planet. She’s been at it for 20 years now and there’s nothing she would rather do.
QDD 059 Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)
Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)
This interview focuses on product design from a marketing viewpoint, including sales and commercial operations.
“A Talk with Cross Functional Experts” is a Quality during Design interview series. Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they’re involved and work with product design engineering teammates.
Laura Krick
Today we speak with Laura Krick, a VP for a global medical device manufacturer (who has, since our interview, been promoted to Chief Commercial Officer – congratulations!). She’s involved in marketing, sales, and commercial operations for new product development.
We talk about these topics:
- Her background and what led her to her current role.
- Her roles in new product development, including her hands-on commercial operations perspective.
- Developing the user experience through data, iteration, and relationships with early adopters.
- Reasons and methods for product design engineers to get into the field.
- Ways for product design engineers to utilize the knowledge base of sales, marketing, and commercial operations reps in their cross-functional team.
- Having fun being part of a risk management activity (!)
- Her recommended books and authors for engineers.
Listen to a Chat with Laura. Gain a different perspective and get actionable advice.
315 – Prioritizing Initiatives with Paul Daoust
Prioritizing Initiatives with Paul Daoust
Welcome Paul to the Podcast. Paul is the founder of Scio Asset Management. Although, briefly, tell us about yourself.
I have almost 30 years experience in engineering reliability maintenance and both strategic and holistic asset management. At Scio we are providing frameworks for leadership in asset management that is based on first principle decision making. Also launching Assetiers that is a platform for leaders to discuss the challenges that we have in asset management.
In this episode we covered:
- There are challenges in prioritising where to allocate resources in asset management. Have you seen this?
- How do we prioritise the initiatives that are already in place such as lean manufacturing, Six Sigma, 5S and reliability maintenance?
- There are diminishing returns in pursuing reliability best practice. Do we always have to be the best in class in these practices?
SOR 761 Encouraging New Engineers
Encouraging New Engineers
Abstract
Dianna and Fred discussing why and how to encourage new engineers and foster younger generations to consider engineering as a profession.
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PR Reliability Sherpa Corner: PM Optimization
Reliability Sherpa Corner: PM Optimization
George Williams and Ramesh Gulati talk about PM Optimization! Have any questions for the Reliability Sherpa? Submit them at ask@reliabilityx.com
SOR 760 Dealing with Suppliers
Dealing with Suppliers
Abstract
Kirk and Fred discussing dealing with suppliers in dealing with failures in complex interconnected systems.
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MM S4:E027 Sanya Mathura, James Reyes-Picknell, and Ramesh Gulati
Sanya Mathura, James Reyes-Picknell, and Ramesh Gulati
Huge announcement… WE WROTE A BOOK!
In this episode of the Maintenance Mavericks Podcast, Ryan speaks to contributors, Sanya Mathura, James Reyes-Pickell, and Ramesh Gulati.
Back in 2021, UpKeep brought maintenance, reliability, and operations teams together in a new approach called Asset Operations Management. Now, we’ve written a book on the topic of Asset Operations, and why it is critical for the future of our industry!
This book would not have been possible without contributions from the UpKeep team, our customers, the community, and also our Subject Matter Experts! And, we are excited to welcome some of the SMEs who have contributed to the book on today’s episode!
All proceeds from this book are donated to fund educational opportunities for members of UpKeep’s The Maintenance Community to help up-level members’ careers and their industries as a whole.
For more information, and to purchase a copy of the book, please visit www.upkeep.com/asset-operations-book.
QDD 058 UFMEA vs. DFMEA
UFMEA vs. DFMEA
FMEA (Failure Mode and Effects Analysis) is a super-tool for a team, especially when developing concepts and requirements. Done early, iteratively, and treated as a “living” analysis helps teams throughout development and beyond.
Some people seem to either love it or hate it. I don’t have a strong reaction like that, but I do think it can be a valuable option for teamwork and design – so much so that I’ve dedicated a few episodes to it (including this one). We touch on some of the objections to it, too.
FMEAs can have different focuses and can be built to suit the goals of the team. There are two FMEAs, in particular, that can be done in the early concept stages of development: “use” UFMEA and “systems design” DFMEA.
- What is the difference between these two FMEAs?
- How do they relate to one another?
- Should we do both of them?
- What do we do with the information?
How to Take the Guess Work out of Expert Judgment
How to Take the Guess Work out of Expert Judgment
podcast episode with speaker Chris Jackson
Most humans can be quite technically minded. And sometimes we aren’t. Sometimes, we expect every drug or medical procedure to be checked, approved, validated, and tested on other people (et cetera) before subjecting ourselves to whatever our doctor suggests. At other times, we spend lots of money at casinos (note that I said ‘spend’ and not ‘invest’ or ‘win’). When it comes to reliability, we can sometimes be too technically minded. A reliability ‘number’ might not exist until our product has undergone exhaustive testing. Which can often be two years too late to do anything about if it turns out it doesn’t meet all our reliability dreams. So what can we do? Well … why spend money trying to generate information (through lengthy tests) when you can use the information stored in everyone’s brain? The most common answer (even if we don’t want to admit it) is that this sounds like guesswork. And guesswork can sound unprofessional. Or it’s just wrong. But there are ways you can suck out information from a group of experts in a quantifiable and remarkably accurate way. Want to learn more? This webinar introduces you to some of the concepts that might interest you.
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RM 096: A Conversation with Industry Gurus Phil Zarrow and Jim Hall about their New Book
A Conversation with Industry Gurus Phil Zarrow and Jim Hall about their New Book
A couple of episodes ago, I talked to Dr. and Professor Ron Lasky about a couple of books he wrote. He also recommended a book he didn’t write. That book is titled Troubleshooting Electronic Assembly: Wisdom from the BoardTalk Crypt by industry gurus Phil Zarrow and Jim Hall available on Amazon (both were prior guests on this show). Well today, we’ll have a conversation with Phil and Jim about their book.
If you’ve been in the electronic assembly industry for some time, there’s little doubt that you haven’t heard of Phil Zarrow and Jim Hall. Phil has been involved with PCB fabrication and assembly for more than 35 years. Phil is the President and Principal Consultant of ITM Consulting.
Jim Hall has been involved in the electronic assembly industry for the past 26 years. He’s a principal consultant and resident Lean Six Sigma Master Black Belt with ITM Consulting. He’s also an instructor in the Lean Six Sigma programs offered at Dartmouth College. Together with Dr. Ron Lasky, Phil and Jim designed the SMTA’s SMT Processes Certification Course.
Phil and Jim host the popular audio series “Board Talk” on Circuit-Insight.
Contact Phil and Jim:
Phil Zarrow
phil_zarrow@itmconsulting.com
Jim Hall
jim_hall@itmconsulting.com
ITM Consulting
https://itmconsulting.com
314 – Clean Energy with Howard Penrose
Clean Energy with Howard Penrose
Welcome back Howard to the Podcast. Howard is the founder of Motordoc and is heavily involved with IEEE and SMRP. Though, briefly, tell us about yourself.
My entire career has been about electric machines and systems from my time in the Navy. I later had short stints both in repair business and teaching at the University of Illinois. I also ran the energy resources at the University. I later went into the test equipment industry and afterwards started a repair shop named Motordoc. Currently involved in a lot of ESG projects and Utility works in solar energy and wind turbines. Also I am the vice chair of American Clean Power.
In this episode we covered:
- Do the utilities know what they need to ramp up for?
- What are the industrial facilities doing especially in degasifying their energy through electrification?
- How are we to take advantage of this clean power if the infrastructure cannot support it?
SOR 759 Talking about HALT
Talking about HALT
Abstract
Kirk and Fred discussing a basic subject that Kirk has been speaking about for over three decades, Highly Accelerated Life Testing (HALT) and carrying the ideas of Gregg Hobbs, Ph.D. who termed the acronym and methodology
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PR S3:E17 IMC 2021 – Sunil Kamerkar and Ed Stanek
IMC 2021 – Sunil Kamerkar and Ed Stanek
Sunil Kamerkar is the Principal at Asset Analytix Inc.
