8D with ‘G’

Abstract

Dianna and Fred introduce a special guest, ‘G’, and talk about the 8 Disciplines method of problem solving.

Key Points

Join Dianna and Fred as they discuss 8D with ‘G’, Google’s AI assistant.
Topics include:

• Problem solving and the benefits of a structured approach like 8D (8 Disciplines)
• The hardest parts about RCA (root cause analysis)
• The steps of the 8D process
• Potential uses for AI

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques to field data analysis approaches.

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SOR 1020 8D with 'G'

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Show Notes

Fred and Dianna discuss problem solving, in general, and the benefits of a structured approach like 8D.

They invite a special guest to the show to provide a different perspective. G is an advanced language model developed by Google AI. Capable of understanding and responding to a wide range of prompts and questions, G offers a unique and informative conversational experience.

The three hosts talk about:

• The hardest parts about root cause analysis, which is defining the problem well. Part of that is not jumping to conclusions.
• How RCA (root cause analysis) can change based on the intent of the researcher. For someone in a maintenance role, the focus may be on identifying the problem part and replacing it as quickly as possible. For an engineer, the focus will be on what caused that failure to occur, including stresses like special use cases and environment.
• Why 8D (the 8 disciplines) helps with RCA by providing a structured approach. They list the 8 steps, including step 0: preserving the evidence for investigation. They also talk about how to do the last step and the importance of not skipping it.
• Not seeing success with point systems and gamification!

Fred and Dianna also talk about ways to use interactive AI, like G.

• How to set the stage with prompting.
• Use it to help get unstuck.
• Try asking AI to challenge your assumptions with more technical issues.

Please let us know what you thought of this episode. Share your questions and comments, below!