Abstract

Carl and Fred discussing how to build rapport with colleagues, as one of the steps in shaping and influencing product designs and manufacturing processes.

Key Points

Join Carl and Fred as they discuss techniques in building rapport with people. Many of the tools of reliability engineering require the ability to influence product teams; and making a healthy and professional connection with colleagues is crucial.

Topics include:

• Building rapport with management
• Building rapport with peers
• You cannot design-for-reliability by yourself
• You have to connect with people before you can influence them
• Creating value and results is necessary, but not sufficient; you have to also communicate with and influence others
• Building rapport leads to building trust, which allows you to have influence
• Be aware of cultural differences with people from different countries
• How people interact, how they relate to each other, is all part of culture
• Practice making a connection with people until it becomes natural
• Getting to know another person’s point of view is a great way to build rapport
• Avoid certain mistakes when building rapport, what you can do and what you shouldn’t do
• User “role playing” to practice building rapport
• Be genuinely interested in other people, listen to them
• Difference between one-on-one and groups
• Use humor carefully, and only if you know the person or the group very well
• Learn about the group you will be addressing, before speaking with them

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques to field data analysis approaches.

SOR 740 Building Rapport and InfluenceCarl S. Carlson

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How to Build Your Influence as a Reliability Engineer(Opens podcast in a new browser tab)