Abstract

Dianna and Fred discussing how to get next steps when being presented a problem by quality assurance.

Key Points

Join Dianna and Fred as they discuss a listener question: Our QA team holds meetings to track items and problems, but they’re not helpful in finding solutions. What can I do?

Topics include:

• communication disconnects in that some look for problems (“negative space”) and some look for solutions (“positive space”)
• changing from status updates to getting the next step
• asking for help in getting more information to define the problem
• ensure the meeting itself is still meeting its higher purpose: to facilitate continuous improvement

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques to field data analysis approaches.

SOR 771 Too Many MeetingsDianna Deeney

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Show Notes

If getting assigned to solve a problem, speak up to get the next step before you leave the meeting. Some ideas:

• Give QA a receipt: “I hear you say we have THIS problem.”
• Use a mirror technique to get more information about the problem. QA can help find out more information about the problem, perform more tests, or facilitate across business group boundaries. Ask for help.
• Ask to use 2-3 minutes to brainstorm the problem.

Groups should step back and evaluate if their processes are still meeting business needs. Is the meeting itself or its format still achieving its purpose, or do we need to do things differently?

Did any of these tips help you? Let us know and we may be able to expand our answers back to you.

Related Topics

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