Defect Elimination w/ Michelle Henley

Michelle Ledet Henley is President of TMG Frontline Solutions where she has spent the past 25 years helping hundreds of organizations navigate the difficult waters of organizational change using a game-based simulation.  Her enthusiastic facilitation style along with the innovative workshop design bring the workforce (even the most skeptical among them) energetically onboard with their site’s reliability improvement efforts.  Co-authoring  various articles and the book Level 5 – Leadership at Work, the sequel to the popular Don’t Just Fix It, Improve It, Michelle has become a thought leader on the emerging and often misunderstood topic of defect elimination.