Abstract

John and Fred discussing the Lean Quality Functional Deployment as an effective way to incorporate the voice of the customer into the product development process.

Key Points

Join John and Fred as they discuss a simple method to include the voice of customer to define the essential reliability requirements for a new product.

Topics include:

• Focusing on the center section of the House of Quality  – the needs and features matrix
• The follow on activity to prioritize the needs thus the features
• How reliability customer needs integrate within the lean QFD matrix

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.

SOR 238 Reliability Lean and QFDJohn Paschkewitz

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Show Notes

The Lean QFD concept, Lean QFD a PDF download