Customer Reliability Specifications

Abstract

Adam and John Kreucher discussing the ins and outs of handling customer reliability specifications

Key Points

Join Adam and John as they discuss the ins and outs of handling customer reliability specifications

• ” What are the challenges with customer reliability specifications?
• ” It is the reliability engineer’s responsibility to question their origin and connect them to the product business case and intended use-cases
• ” If the use case and specifications aren’t justifiable and agreed upon in advance debate may occur at testing conclusion resulting in wasted test time.
• ” If only one use case is permitted to be tested due to schedule what should be tested? 95th percentile of customers? How would you define such a use case without a field study?

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.

SOR 335 Customer Reliability SpecificationsAdam Bahret

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