Abstract

Kirk and Fred discussing the relationship between quality and reliability. Quality can lead to a functional failure but sometimes is cosmetic or feel of a product.

Key Points

Join Kirk and Fred as they discuss further the ways that reliability can be affected by poor quality and lead to different ways that lead to customer dissatisfaction.
Topics include:

• Quality problems such as cosmetic issues such as paint flaking off can lead to returns as “failures” even though the products are functional.
• Customers may see quality issues that are not functional failures as indicators of poor probability of future reliability
• Reliability is a subset of overall quality with some overlap, but typically the most serious and important factor to the customer

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.

SOR 371 Quality and Reliability RelationshipKirk Gray

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Show Notes

For more information on the newest discovery testing methodology here is a link to the book “Next Generation HALT and HASS: Robust design of Electronics and Systems” written by Kirk Gray and John Paschkewitz.