Are Customers Always Right?

Abstract

Adam and Fred discussing the way customers use products is not inline with how they were designed.

Key Points

Join Adam and Fred as they discuss the way customers use products is not inline with how they were designed.
Topics include:

• The value of an engineering design team brainstorming on odd uses and environments their products may be in.
• Can the effects of some of these odd stresses be mitigated by simple and free changes to the product?
• Are there opportunities for a new product and a new market with some of these alternative uses?

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.

SOR 409 Are Customers Always Right?Adam Bahret

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Show Notes