Customer Satisfaction and Reliability Perception
Abstract
Adam and Fred discussing how customer satisfaction with a product affects their perception about reliability performance.
Key Points
Join Adam and Fred as they discuss how customer satisfaction with a product affects their perception about reliability performance.
Topics include:
- Is it a sound strategy to focus on creating features that impress customers even if it is at the cost of not optimal reliability?
- Does high reliability early in life combined with great features create customers who are willing to excuse early product wear-out?
- Why won’t Adam stop talking about cars?
Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques to field data analysis approaches.
SOR 588 Customer Satisfaction and Reliability PerceptionAdam Bahret
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Show Notes
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