Abstract

Carl and Fred discuss ISO standards and how they impact quality and reliablity of products.  The discussion begins with the ISO 9000 series and proceeds to a discussion of standards in general.

Key Points

Join Carl and Fred as they discuss the impact of ISO 9000 series and other ISO standards.

Topics include:

• Quality is not achieved by becoming certified to ISO 9001.
• What happens when a company adheres to quality processes that are not best practice?
• Understanding and documenting your quality processes is only a beginning.
• The objective is to have the right processes that get you the outcome that you need, and to do them consistently.
• Based on an actual survey of companies that have pursued ISO 9001 certification, the primary reason is for marketing reasons, not to improve quality (see reference in Show Notes).
• Many ISO standards are written very well. However, adhering to standards is not enough by itself. The objective needs to be on achieving products that are safe and reliable.

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques to field data analysis approaches.

SOR 713 Thoughts on ISO StandardsCarl S. Carlson

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Show Notes

The reference for the survey of companies about ISO 9001 is from the International Journal of Quality & Reliability Management, ISO 9000: marketing motivations and benefits, Francis Buttle, 1997, Vol. 14 Issue 9, pp. 936-947