Fixing the Irrelevance of Reliability in Your Organization: Just ask ‘why’
podcast episode with speaker Chris Jackson
There are so many books on leadership, management, more leadership, reliability, quality, customer first, even more leadership, et cetera. But there remains a common refrain I hear repeatedly from reliability engineers struggling to make a difference: ‘reliability is just not relevant to my organization.’ There is a common thread to this common refrain – we only hear it from people who work in organizations that don’t have a clear understanding of ‘why’ they are doing what they do.