Consider the Decision Making First

Reliability activities serve one purpose, to support better decision making.

That is all it does. Reliability work may reveal design weaknesses, which we can decide to address. Reliability work may estimate the longevity of a device, allowing decisions when compared to objectives for reliability.

Creating a report that no one reads is not the purpose of reliability. Running a test or analysis to simply ‘do reliability’ is not helpful to anyone. Anything with MTBF involved … well, you know how I feel about that. [Read more…]

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Reliability is Not Metrics, It’s Decision Making

MTBF, KPIs, yield, return rate, warranty… bah!

We may use one or more of these when establishing product reliability goals. When tracking performance. When making decisions.

Goals, objectives, specifications, and requirements, are stand-ins for the customer’s experience with the product.

We’re not trying to reduce warranty expenses or shouldn’t be solely focused on just that measure. We need to focus on making decisions that allow our product deliver the expected reliability performance to the customer. [Read more…]