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by JD Solomon Leave a Comment

Systems Thinking: CATER Provides Five Ways to Improve Team Facilitation

Systems Thinking: CATER Provides Five Ways to Improve Team Facilitation

The mental model CATER will help you recall the five ways to improve any form of team facilitation. CATER does two big things necessary for all great facilitated sessions. The mental model creates comparable knowledge among participants and opens feedback channels for successful collaboration. Apply systems thinking and improve team performance by CATERing to your participants. [Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: communication, Facilitation, Performance Management, system thinking, teamwork

by JD Solomon Leave a Comment

Why Managing Dissenting Views is Critical for Good Group Decision Making

Why Managing Dissenting Views is Critical for Good Group Decision Making

Majority voting and consensus decision making are two distinct approaches to making decisions in group environments, each with its own characteristics and implications. Consensus decision-making is an alternative to debate and passage of proposals that can be approved through a majority vote. It does not emphasize the goal of the full agreement but instead focuses on acceptance or “living with it.” Choosing the right method for the context, and more importantly, managing the dissenting view, is important in making good group decisions.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: communication, consensus, decisions, Facilitation, systems thinking

by JD Solomon Leave a Comment

Why Fist to Five is a Powerful Decision-Making Technique

Why Fist to Five is a Powerful Decision-Making Technique

Fist to five voting is a simple and effective way to gather group feedback or to gauge consensus in a meeting or discussion. In this method, participants are asked to rate their level of support for an idea or proposal on a scale of 1 to 5, using their fingers. However, fist to five is a decision-making technique that should be described in the project charter and agreed upon by all participants. Ample time should be allowed between the initial poll and the final vote for negotiation and agreement to occur. [Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: communications, decision making, Facilitation, professional development, systems thinking

by JD Solomon Leave a Comment

Five Impactful Elements of the New Book, Facilitating with FINESSE

Five Impactful Elements of the New Book, Facilitating with FINESSE

Facilitating with FINESSE:  How to Guide People to Powerful Business Solutions is a practitioner’s guide for ten common applications that technically trained professionals are frequently asked to facilitate. The range of applications covers quality and reliability techniques such as block diagrams and tree diagrams through master plans and strategic plans. This article provides five impactful elements for professionals who are often enlisted to lead teams to workable solutions, despite having little or no facilitation training,

Content

The book focuses on ten practical applications and provides specific ways to facilitate them better. There is not a lot of wasted time on the basics covered by most facilitation books. Each self-contained application includes examples ­­­– good and bad – from my experiences on some complicated and controversial projects.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: book, Facilitation, reliability techniques, systems thinking

by JD Solomon Leave a Comment

Helpful Summary Tips on Qualitative Assessments and Facilitation

Helpful Summary Tips on Qualitative Assessments and Facilitation

Qualitative assessments are used in various applications, including asset management, risk management, human reliability analysis, and customer surveys. The usefulness of any qualitative assessment is a function of design, analysis, and administration. Facilitation plays a pivotal role.

Facilitators should understand the strengths and weaknesses of the qualitative assessments we facilitate and design. Qualitative assessments measure the opinions, attitudes, knowledge, perceived behaviors, observations, beliefs, and experiences of individuals who use a system the most. The correct understanding is fundamental as we lead participants to solutions that are created, understood, and accepted by all. [Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: Facilitation, Likert scales, Qualitative assessments

by JD Solomon Leave a Comment

So, You Are a Reliability Engineer Forced into Being a Facilitator

So, You Are a Reliability Engineer Forced into Being a Facilitator

Technical professionals are often asked to “lead” teams through the application of assessment tools such as failure modes and effects analysis (FMEA), Root Cause Analysis (RCM), and Reliability Block Diagrams. In some cases, you may be a department manager. In other cases, you are the subject matter expert. Sometimes senior management simply knows you are willing to do it.

The issue is not whether you are smart enough or the most personable engineer in the group. The problem is that you may have all the hard skills required to do the assessment, but you lack formal training in the soft skills. Most of us do the best we can. 

This article provides some insights for doing better rather than just being adequate.

[Read more…]

Filed Under: Articles, Communicating with FINESSE, on Systems Thinking Tagged With: business process, collaboration, Facilitation, reliability tools, Root Cause Analysis

by Carl S. Carlson Leave a Comment

Facilitating FMEAs

Facilitating FMEAs

“Team leadership is the secret that makes common people achieve uncommon results.” – Ifeanyi Onuoha

One of the key factors for successful application of FMEAs is skillful facilitation of FMEA teams. The skills needed for excellent facilitation are different from the skills needed to be a good FMEA team member. [Read more…]

Filed Under: Articles, Inside FMEA, on Tools & Techniques Tagged With: Facilitation, FMEA Facilitation

by Fred Schenkelberg Leave a Comment

Facilitation Skills for Reliability Engineers

Facilitation Skills for Reliability Engineers

We facilitate. As reliability professionals, we often lead teams to identify risk. We help cross-functional teams find and implement solutions. We bring people together and ease their ability to communicate clearly with each other.

Whether a leader or participant we have a role to achieve the desired goals. Our ability to facilitate enables us to work with others to get things done. Understanding how to facilitate well permits us to add value when leading or participating on a team. [Read more…]

Filed Under: Articles, Musings on Reliability and Maintenance Topics, on Product Reliability Tagged With: Facilitation, Facilitator

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