Your Reliability Engineering Professional Development Site
A common and poor technique to gather field data is to count the number of returns by week or month. This can provide a graph showing the number of returns over time.
It hides information you need to understand your field failures.
Let’s take a look at a way to gather the same field failure data and retain the critical information necessary for time to failure analysis. [Read more…]
Customers experience product failures.
Understanding these failures that occur in the hands of customers is an essential undertaking. We need this information to identify increasing failure rates, component batch or assembly errors, or design mistakes. [Read more…]
In an ideal world, our products and equipment will just work. They would not fail and would not require warranty claims, product returns, or repair.
Unfortunately, we make design mistakes, assembly errors, incur damage, or simply fail. The desired balance for most businesses is the cost of returns will not outweigh the profit of sales.