FINESSE is a cause-and-effect approach for effective communication when there are high levels of complexity and uncertainty. Said another way, FINESSE is an approach used for big, strategic decisions that take months or years to make. FINESSE facilitates the memory of effective communication: Frame, Illustrate, Noise, Empathy, Structure, Synergy, and Ethics.
Don’t Use FINESSE if…
Major decisions that take months to resolve, require a significant amount of investment, and involve many people (and some calculations) have complexity and uncertainty. These are the situations where trusted advisors need FINESSE. [Read more…]
