The Coach: The Maintenance Supervisor

The Roles & Responsibilities of the Maintenance Supervisor

The Maintenance Supervisor is known as the coach of the maintenance department. But what if they are pre-occupied with other tasks and unable to coach the technicians? It has the potential to increase overtime, increase rework and increase Mean Time to Repair. That is why this series continues with the Maintenance Supervisor. With the Supervisor clear on their roles and responsibilities, the technicians get the coaching they need to succeed. [Read more…]

by James Kovacevic 1 Comment

The Black Hole of Maintenance

black hole image — Photo by Steve Jurvetson

Where Maintenance Requests Go But Never Appear to Escape From- the Backlog.

This is exactly what some operations staff think of when we tell them to submit a work request.

It means that they do not think that the work will be completed, or it will after it no longer matters to them.

What if you called the cable company and reported an issue? You would expect prompt service, and would expect that you would not have to chase them down to do the work correct? Maintenance is a service organization that enables the successful operation of the business.

The business shouldn’t have to chase us down or wonder if we will repair the equipment. [Read more…]

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Planning for Profitability

Man working at desk — Photo from Seattle Municipal Archives

How Maintenance Planning & Scheduling Can Improve Your Profitability

What if you could improve your maintenance department to the point where you increase the efficiency and the amount of work completed of your department by 80%? Would this be something that interests you?

A properly setup and managed Maintenance Planning & Scheduling Program can enable that type of success and enable your operation to plan for profitability.

This type of increase in efficiency may seem farfetched, but it can be achieved. The typical maintenance department operates between an efficiency of 30-35%, with best in class departments operating at 55% or better. What separates these operations? Planning & Scheduling! [Read more…]