Should One Profit From Failures?

“Do not improve reliability as it cuts into our repair activity profits.” Is this a way to run a reliability program?

I’ve seen this in action and that company is no longer in business. In another situation the field service department withheld vital information to improve products lest his department (and self-importance) dwindle.

Is this a bad business model, or is it just my thinking it not so smart? [Read more…]