In a previous article, we compared and contrasted the definition of a requirement, with a ‘story’, which is used in agile/scrum. In that article, we stated: “requirements and stories establish a clear understanding of customer needs in the context of desired functionality”.
What if we want to establish a clear understanding of a customer’s needs in the context of desired business functionality? The customer can be an internal or external customer, business functionality can be a business process (IT-enabled or otherwise).