A Plan to Provide Program Resources

Who

Sometimes we get so used to managing without things that it becomes the way things are done. An astronaut giving a presentation at a conference I attended referred to this as “normalization of deviance.” In other words, we get so used to the way things are, that either right or wrong, they become the norm! Unfortunately, the obvious is many times ignored – because it is obvious. If you intend to have a sustainable Root Cause Analysis program, then there are things that must be done. People must be trained, reports must be written, analyses must be performed, and progress must be tracked and reported. Until a program becomes self-sustainable, it must continue to be driven. [Read more…]