Brand Loyality and Reliability
Abstract
Chris and Fred discussing why customers keep coming back to some brands but not others … particular because of things like reliability.
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Your Reliability Engineering Professional Development Site
by Christopher Jackson Leave a Comment
Chris and Fred discussing why customers keep coming back to some brands but not others … particular because of things like reliability.
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by Christopher Jackson Leave a Comment
Chris and Fred discuss some of the challenges and issues faced by companies developing a ‘brand new’ product.
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Chris and Fred discussing a few hallmarks of exceptional reliability programs.
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Chris and Fred discuss what likely autonomous vehicle (AV) operations mean to the ‘reliability industry’ given that these vehicles will have completely different operating profiles with perhaps surprising results.
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by Christopher Jackson 2 Comments
Chris and Fred discuss GM’s recent announcement that they were going to start mass producing ‘truly’ autonomous vehicles (AVs) for use by 2019 and how this signals industry’s (not academia’s) intent to ‘make this happen.’
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by Christopher Jackson 1 Comment
Are the stereotypes of either truly indicative of reliability engineers in ways that can hurt your organization?
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Chris Jackson can help you with a range of reliability engineering issues and problems.
Chris has a PhD in Reliability Engineering and has been the Director of UCLA’s Center for Reliability and Resilience Engineering (CRRE) … so he can help you with the higher-level theory of reliability probability, modeling and statistics.
He was an officer in the Australian Army where he (amongst other things) led hundreds of engineers and technicians to support multi-million dollar fleets of equipment … so he knows how the operational management side works.
He has also consulted to many clients for many different issues … so he knows about organizational reliability management issues.
Chris has been a project manager for a number of government projects … which means he is well versed on the realities of materiel contract management. He has published multiple textbooks including Reliability Engineering and Management.
He founded UCLA’s Center for the Safety and Reliability of Autonomous Systems (SARAS … www.saras.ucla.edu)
Chris writes the Reliability in Emerging Technology series.
The only thing that doesn’t change is change itself. We are constantly exposed to new and better products, services that are more efficient, and things that generally make our lives better.
But how long will they work for? … and will they be safe?
The Probabilistic Physics of Failure Approach to Reliability book presents highly technical approaches to the probabilistic physics of failure analysis and applications to accelerated life and degradation testing to reliability prediction and assessment. Beside reviewing a select set of important failure mechanisms, the book covers basic and advanced methods of performing accelerated life test and accelerated degradation tests and analyzing the test data. The book includes a large number of very useful examples to help readers understand complicated methods described. Finally, MATLAB, R and OpenBUGS computer scripts are provided and discussed to support complex computational probabilistic analyses introduced.
Reliability Engineering and Management is a textbook that covers both the engineering and management elements of reliable systems. Reliability is an inherently complex field of study, and it is not easy to apply technically or manage practically. This textbook is aimed at both the managers of reliability teams and reliability teams themselves. Many historical catastrophes caused by human-made systems failing are caused by organizational shortcomings. Systems ranging from the Space Shuttle to the Deepwater Horizon did not fail because of a lack of understanding of the physics – they failed because of managerial decisions. So structuring the organization to ensure reliability is as essential as reliability engineering itself.
This textbook also covers the key concepts that reliability engineers need to know to undertake their jobs. It includes sections of probability and statistics (including the Weibull distribution) through to modelling (at both component and system levels). It examines the hardware, software and human domains of systems, and how they need to be considered in combination. It also covers how to assure reliability, and what Design for Reliability (DfR) activities should be employed and when (such as FMECA and RCM).
Chris is one of the co-hosts of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.
Chris has a monthly series of events in the Accendo Reliability Webinar Series.
Let’s have an in-depth discussion during the live webinar series events: Reliability Engineering Basics, Statistics, Accelerated Testing, Program Assessment, and Improvement. Catch up or review past events below.
To attend an upcoming live event, visit the Live Events section of the site, which lists the available upcoming webinars. Recordings are available via recorded videos or audio only via the podcast show.
Christopher’s author archive lists contributions of articles and episodes.
Ask a question or send along a comment. Please login to view and use the contact form.by Christopher Jackson Leave a Comment
Ever heard of Failure Modes and Effects Analysis (FMEA)? It is a wonderful activity that can do amazing things for … what? It depends on what you might have heard, or what you are used to. Why? Because there are a number of different FMEAs that do different things for … different things. A Design FMEA can help us prevent really basic, simple flaws in a new product. A Process FMEA can help us prevent really basic, simple flaws in a new process. What process? Any process … but typically manufacturing. Many people who have heard of FMEAs usually associate them with either design or processes. And then there are System and Software FMEAs. Want to get an overview of which FMEAs do what and when you would use one instead of the other? Join us for this webinar.
by Christopher Jackson Leave a Comment
First thing … the MTBF is not a reliability metric (there are other webinars that explain why!) But there are many times when (for reasons good and bad) we need to test something to see how often it fails. This can help us work out how many spare parts we need, how many maintainers and technicians we need to employ, and lots of other really useful (typically logistic) considerations. We sometimes also need to be able to work out if a product meets an MTBF requirement. But when we do … we need to take into all sorts of statistical considerations like producer’s risk, consumer’s risk, and discrimination ratio. Shouldn’t the requirement be the requirement? If you want to learn more about MTBF testing and how it might (or might not) work … then join us for this webinar.
by Fred Schenkelberg Leave a Comment
First thing … the MTBF is not a reliability metric (there are other webinars that explain why!) But there are many times when (for reasons good and bad) we need to test something to see how often it fails. This can help us work out how many spare parts we need, how many maintainers and technicians we need to employ, and lots of other really useful (typically logistic) considerations. We sometimes also need to be able to work out if a product meets an MTBF requirement. But when we do … we need to take into all sorts of statistical considerations like producer’s risk, consumer’s risk, and discrimination ratio. Shouldn’t the requirement be the requirement? If you want to learn more about MTBF testing and how it might (or might not) work … then join us for this webinar.
by Dianna Deeney Leave a Comment
We have a reliability target for our system. But we’re not meeting it.
To avoid this scenario, what is something we can do in early development?
When we’re figuring out our concept, we can better learn about our options. We can work with Reliability Engineers to understand what we know, the risk in what we don’t know, and to prioritize reliability of the modules to be able to meet the reliability of our whole system.
We talk about using reliability allocation to help us choose reliability goals for modules of our product design. And we talk about its limitations.
by Christopher Jackson 6 Comments
What is supportability? Is it working out how many spare parts you will need (and when)? No. Is it working out how many maintainers or technicians you will need to keep your system working? Still no. What about working out what tools these maintainers or technicians need? No again. But many people think that this is what ‘supportability’ is. ‘Supportability’ is actually a characteristic of your product or system. Is the ‘ability’ for it to be ‘supported.’ And this can mean different things in different scenarios. It is also not a ‘number.’ If you have two comparable systems, but one needs fewer spare parts, is easier to maintain, needs fewer tools, has lots of sensors that give plenty of warning for maintenance, and so on … than it might be more supportable. But the main thing you need to ‘think about’ regarding supportability is that because it is a characteristic of a product or system … it has to be baked INTO the design. Want to learn more about how to do this? Join us for this webinar.
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by Christopher Jackson 3 Comments
What is supportability? Is it working out how many spare parts you will need (and when)? No. Is it working out how many maintainers or technicians you ill need too keep your system working? Still no. What about working out what tools these maintainers or technicians need? No again. But many people think that this is what ‘supportability’ is. ‘Supportability’ is actual a characteristic of your product or system. Is the ‘ability’ for it to be ‘supported.’ And this can mean different things in different scenarios. It is also not a ‘number.’ If you have two comparable systems, but one of them needs fewer spare parts, is easier to maintain, needs fewer tools, has lots of sensors that gives plenty of warning for maintenance, and so on … then it might be more supportable. But the main thing you need to ‘think about’ regarding supportability is that because it is a characteristic of a product or system … it has to be baked INTO the design. Want to learn more about how to do this? Join us for this webinar.
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by Christopher Jackson Leave a Comment
Some of you have heard of HALT (and I don’t mean someone asking you to stop). HALT is a very powerful form of testing to really help us improve the robustness and reliability of new products. So what is HALT? HALT is a targeted test strategy to stress your amazing new product to (and beyond) it’s limits. Which means HALT will break your product (or prototype). Over and over again. Some people ask ‘so what … of course it was going to break when you pushed it that hard?’ But there is a method to this madness. And many organizations have used HALT to create amazing new products that are robust and reliable very quickly (with competitors struggling to understand why). Want to learn more? See you at this webinar!
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by Christopher Jackson Leave a Comment
Some of you have heard of HALT (and I don’t mean someone asking you to stop). HALT is a very powerful form of testing to really help us improve the robustness and reliability of new products. So what is HALT? HALT is a targeted test strategy to stress your amazing new product to (and beyond) it’s limits. Which means HALT will break your product (or prototype). Over and over again. Some people ask ‘so what … of course it was going to break when you pushed it that hard?’ But there is a method to this madness. And many organizations have used HALT to create amazing new products that are robust and reliable very quickly (with competitors struggling to understand why). Want to learn more? See you at this webinar!
[Read more…]