The Process of Reliability Engineering
Reference List

The following is an excerpt from The Process of Reliability Engineering, a book by Carl S. Carlson and Fred Schenkelberg. This is a searchable list of cited references in the book along with hot links when available. Our intent is to continue to update this list and links especially for the chapters 11 and 12 on building credibility and influence skills.

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Abudi, Gina. 2013. “Change Management Would Be Easy If People Weren’t Involved: Best Practices for Managing the People-side of Change Management.” Project Management Institute, Global Congress 2013, New Orleans, LA.

Anderson, David M. 2020. Design for Manufacturability: How to Use Concurrent Engineering to Rapidly Develop Low-Cost, High-Quality Products for Lean Production, 2nd ed. New York: Routledge/Productivity Press.

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Bens, Ingrid. 2000. Facilitating with Ease! San Francisco: Jossey-Bass.

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Bollinger, Terry B., and Clement McGowan. 1991. “A critical look at software capability evaluations.” IEEE Software 8(4): 25–41.

Bradin, John S. 1988. “Organizing and Managing the Reliability Function.” In Handbook of Reliability Engineering and Management, 1st ed., edited by W. Grant Ireson and Clyde F. Coombs Jr., 2.3–2.36. New York: McGraw-Hill. p. 2.9.

Brombacher, Aarnout C. 1999. “Maturity index on reliability: Covering non-technical aspects of IEC61508 reliability certification.” Reliability Engineering & System Safety 66(2): 109–120.

Brooks, Alison Wood, and Leslie K. John. 2018. “The surprising power of questions.” Harvard Business Review 96(3): 60–67.  https://hbr.org/2018/05/the-surprising-power-of-questions.

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Burke, Dennis W., Melanie Donahoe, Rudolph Hirzel, Linda Mather, Gail Morgenstern, Ned Ruete, Ed Smith, Deborah Starzynski, and Jo Ann Stoddard, contributors. 2002. Basic Facilitation Skills. Human Leadership and Development Division of the American Society for Quality, Association for Quality and Participation, and International Association of Facilitators. May 2002. https://my.asq.org/communities/files/120/1188.

Carlson, Carl S. 2021a. “Facilitation Skill #1: Encouraging Participation,” Inside FMEA (blog), Accendo Reliability. September 1, 2021. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-1-encouraging-participation/.

Carlson, Carl S. 2021b. “Facilitation Skill #2: Controlling Discussion,” Inside FMEA (blog), Accendo Reliability. October 1, 2021. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-2-controlling-discussion/.

Carlson, Carl S. 2021c. “Facilitation Skill #3: Asking Probing Questions,” Inside FMEA (blog), Accendo Reliability. November 1, 2021. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-3-asking-probing-questions/.

Carlson, Carl S. 2021d. “Facilitation Skill #4: Asking Thought-starter Questions,” Inside FMEA (blog), Accendo Reliability. December 1, 2021 https://lucas-accendo-site-speed.sprod01.rmkr.net/asking-thought-starter-questions/.

Carlson, Carl S. 2022a. “Facilitation Skill #5: Active Listening,” Inside FMEA (blog), Accendo Reliability. January 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-active-listening/.

Carlson, Carl S. 2022b. “Facilitation Skill #6: Making Decisions,” Inside FMEA (blog), Accendo Reliability. February 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-6-making-decisions/.  

Carlson, Carl S. 2022c. “Facilitation Skill #7: Managing Conflict,” Inside FMEA (blog), Accendo Reliability. January 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-7-managing-conflict/. 

Carlson, Carl S. 2022d. “Facilitation Skill #8: Brainstorming,” Inside FMEA (blog), Accendo Reliability. January 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/facilitation-skill-8-brainstorming/. 

Carlson, Carl S. 2022e. “Creativity and FMEA,” Inside FMEA (blog), Accendo Reliability. May 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/creativity-and-fmea/.

Carlson, Carl S. 2022f. “Managing Time,” Inside FMEA (blog), Accendo Reliability. July 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/managing-time/. 

Carlson, Carl S. 2022g. “Unique Challenges When Facilitating FMEAs,” Inside FMEA (blog), Accendo Reliability. June 1, 2022. https://lucas-accendo-site-speed.sprod01.rmkr.net/common-fmea-facilitation-problems/. 

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Conaway, Cameron. 2022. “The right way to process feedback” Harvard Business Review June 14, 2022. Ascend. Harvard Business Review. https://hbr.org/2022/06/the-right-way-to-process-feedback. Updated on 14 June 2022.

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Covey, Stephen R., A. Roger Merrill, and Rebecca R. Merrill. 1995. First Things First, reprint edition. New York: Free Press.

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Duarte, Nancy. 2013. Resonate: Present Visual Stories That Transform Audiences. Hoboken, NJ: Wiley     .

Duarte, Nancy, and Patti Sanchez. 2016. Illuminate: Ignite Change through Speeches, Stories, Ceremonies, and Symbols. New York: Penguin.

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Expert Academy. 2021. “Asking Questions—Types & Examples.” October 28, 2021. Video, 2:47. https://youtu.be/bkelnH9SWNw.

Freshly, Craig. 2014. “Characteristics of Good Meeting Facilitators.” PDF download. Good Group Decisions. https://www.goodgroupdecisions.com/wp-content/uploads/2013/04/Handout-Characteristics-of-good-meeting-facilitators-2.pdf. January 15, 2014.

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Gallo, Carmine. 2016. The Storyteller’s Secret: From TED Speakers to Business Legends, Why Some Ideas Catch on and Others Don’t. New York: St. Martin’s Press.

Gnanapragasam, Alex, Christine Cole, Jagdeep Singh, and Tim Cooper. 2018. “Consumer perspectives on longevity and reliability: A national study of purchasing factors across eighteen product categories,” Procedia CIRP 69(201): 910–915. https://doi.org/10.1016/j.procir.2017.11.151.

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Harvard Business Review. 2015. “The Art of Asking Questions.” Video, 1:14. https://hbr.org/video/4457382113001/the-art-of-asking-questions.

Hawley, Jessica. 2017. “10 Best Practices and Advice for the Change Management Process.” Quickbase (blog).http://www.quickbase.com/blog/10-best-practices-in-change-management. Posted 9 March 2017.

iCohere. 2004. “Community of Practice Design Guide: A Step-by-Step Guide for Creating Collaborative Communities of Practice.” iCohere, National Learning Infrastructure Initiative at EDUCAUSE, and American Association for Higher Education. https://www.abcee.org/sites/default/files/communities_of_practice_design_guide_0.pdf.

IEEE Standards Board. 2009. “IEEE Standard for Organizational Reliability Capability,” IEEE Std 1624-2008, New York: IEEE. 5 February 2009.

Jeary, Tony. 2004. Life Is a Series of Presentations: 8 Ways to Punch up Your People Skills at Work, at Home, Anytime, Anywhere. New York: Simon & Schuster.

Koshy, Kiron, Alison Liu, Katharine Whitehurst, Buket Gundogan, and Yasser Al Omran. 2017. “How to hold an effective meeting.” International Journal of Surgery: Oncology 2(5): e22. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5916468/ .

Lane, Andrew Stuart, and Chris Roberts. 2022. “Contextualize reflective competence: A new learning model promoting reflective practice for clinical training” BMX Medical Education 22:71, published online 30 January 2022.doi:10.1186/s12909-022-03112-4. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8801113/.

Levitt, D.H. 2001. “Active listening and counselor self-efficacy: Emphasis on one microskill in the beginning counselor training.” The Clinical Supervisor 20(2): 101–115. doi:10.1300/J001v20n02_09. S2CID 145368181.

Markel, Mike, and Stuart A. Selber. Markel. 2021. Technical Communication. Boston: Macmillan.

Marshall, Lisa J., and Lucy D. Freedman. 1995. Smart Work: The Syntax Guide for Mutual Understanding in the Workplace. Dubuque, IA: Kendall/Hunt.

McKean, Erin. 2005. The New Oxford American Dictionary, 2nd ed. Oxford: Oxford University Press.

Mind Tools Content Team. 2022. MindTools, Communication Skills. Accessed 22 July  2022.     https://www.mindtools.com/CommSkll/ActiveListening.htm.

Morgan, Kieran. 2015. Technical Writing Process: The Simple, Five-step Guide That Anyone Can Use to Create Technical Documents Such as User Guides, Manuals, and Procedures. Better on Paper.

Moss, Richard W. II. 1996. “Design for Reliability.” In Handbook of Reliability Engineering and Management, 2nd ed.,edited by W. Grant Ireson, Clyde F Coombs, and Richard Y Moss. 5.1–5.16. New York: McGraw Hill.

O’Brien, E., & Klein, N. 2017. “The tipping point of perceived change: Asymmetric thresholds in diagnosing improvement versus decline.” Journal of Personality and Social Psychology 112(2): 161–185. https://doi.org/10.1037/pspa0000070.

O’Connor, Patrick, and Andre Kleyner. 2012. Practical Reliability Engineering, 5th ed. Chichester, UK: Wiley.

Oakley, Barbara, and Terrence Sejnowski. 2022a. “Learning How to Learn: Powerful Mental Tools to Help you Master Tough Subjects.” Coursera. https://www.coursera.org/learn/learning-how-to-learn. Accessed 27 July 2022.

Oakley, Barbara, Dr. Terrence Sejnowski. 2022b. “Mindshift: Break through Obstacles to Learning and Discover Your Hidden Potential.” Coursera https://www.coursera.org/learn/mindshift. Accessed 27 July 2022.

Oakley, Barbara, and Terrence Sejnowski. 2022c. “Uncommon Sense Teaching: Teaching Online.” Coursera. https://www.coursera.org/learn/teaching-online. Accessed 26 September 2022.

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Repenning, Nelson P., Paulo Goncalves, and Laura J. Black. 2001. “Past the tipping point: The persistence of firefighting in product development.” California Management Review 43(4): 44–63. Also online as a pdf.

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Schenkelberg, Fred. 2014. Finding Value: How to Determine the Value of Reliability Engineering Activities. Los Gatos, CA: FMS Reliability Publishing.

Schenkelberg, Fred. 2016. “Reliability Management.” In Quality and Reliability Management and Its Applications, edited by Hoang Pham, 309–351. London: Springer-Verlag. doi:10.1007/978-1-4471-6778-5_11.

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Schenkelberg, Fred. 2022a. “The Basics of Derating Electronic Components.” Musings on Reliability and Maintenance Topics (blog). Accendo Reliability. https://lucas-accendo-site-speed.sprod01.rmkr.net/basics-derating-electronic-components/. Accessed 7 April 2022.

Schenkelberg, Fred. 2022b. “The 7 Essential Elements of a Complete Request.” Musings on Reliability and Maintenance Topics (blog). Accendo Reliability. https://lucas-accendo-site-speed.sprod01.rmkr.net/7-essential-elements-complete-request/. Accessed 10 April 2022.

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